Return

At a glance:

  • Provision of return labels for €5.99 within the EU*
  • 30 days cancellation period
  • Quick & easy returns processing
  • For orders that are not placed via our webshop, the regulations of the corresponding marketplace apply

*This only applies if you use the return label provided by us, which can be found in the package or sent to you by e-mail.

Procedure

Option 1 - easiest

Return label in the parcel

Pack articles

  • The goods must not show any signs of use
  • The goods must be packed in the original packaging with all labels
  • Pack the goods securely, preferably in the original box

Fill in the return receipt

  • Fill in the enclosed return receipt
  • Place the return label in the parcel
  • Seal the package securely

Attach return label

  • Stick the enclosed return label on the box so that it is clearly visible
  • Tape over, remove or cross out old shipping labels

Option 2

Register return online

Register return

  • Click on the "View order" button in the order confirmation or dispatch confirmation email
  • Alternatively, you can log in to your customer account as a registered customer
  • You can register your return via the "Register return" button in the order
  • Complete all steps
  • You will receive a returns label by e-mail

Pack articles

  • The goods must not show any signs of use
  • The goods must be packed in the original packaging with all labels
  • Pack the goods securely, preferably in the original box

Attach the return label

  • Stick the return label provided by us clearly visible on the box
  • Stick over, remove or cross out old shipping labels

Option 3

Register a return by e-mail

Register return

  • Send us an email to shop@mesle.com with your cancellation. The e-mail must contain your order ID and your name. List the items you wish to return with the reason for cancellation.
  • After successful processing, you will receive a confirmation and the returns label by e-mail

Pack articles

  • The goods must not show any signs of use
  • The goods must be packed in the original packaging with all labels
  • Pack the goods securely, preferably in the original box

Attach the return label

  • Stick the return label provided by us clearly visible on the box
  • Stick over, remove or cross out old shipping labels

Exchange

  • Please check our online shop to see if the item is still available in the matching size or colour and simply order it again
  • Simply return your first order. We will refund the purchase price within 14 days after receiving your return
  • Unfortunately, a direct exchange is not possible

Complaint

Your item is defective or damaged? We are sorry about that.
Here you can find further informations about how to complain about an item.